Frequently Asked Questions

Yes, all orders require a small good-faith deposit at the time of booking. Deposits are non-refundable, but if you need to cancel before your rental is delivered, we'll issue a rain-check credit good for one full year from your original event date.

We accept cash and all major credit cards. If paying by cash, please have the exact amount ready — our drivers do not carry change. The remaining invoice balance is due in full once the units have been unloaded at your location.

You can cancel at any time before the units are unloaded at your location with no additional fees — your deposit will be converted to a rain-check credit valid for one year. Once units have been unloaded, the full invoice balance is due and no refunds or credits will be issued. For orders of $500 or more: you must email us more than 7 days before your event to cancel without penalty. Orders over $500 canceled within 7 days will be charged 50% of the rental price.

Yes — setup and pickup are included with every rental. We do charge a travel fee based on your zip code, which you'll be able to see before any payment is due. Please note that prices do not include sales tax.

We deliver almost everywhere across the Dallas–Fort Worth area. All deliveries include a travel fee. Please call our office at (817) 753-6653 for a current delivery quote for your zip code.

No — we arrive before your rental period begins so that your full rental time is available for play. Setup time is not counted against your rental hours.

Generally we arrive 1–2 hours before your rental time begins. On busy days with multiple deliveries, we may need to set up as early as 4 hours in advance. If that's the case, we'll call you the Friday before your event to confirm that someone will be at the location to receive us.

We can set up on grass (our favorite — best for the kids), dirt, asphalt, and concrete. We cannot set up on any type of rocks or gravel, as constant rubbing will wear through the vinyl material. If you have stairs or a tiered backyard, please call our office to discuss setup options before booking.

Most of our standard inflatables are 15' x 15' — slightly larger than many rental companies. The size listed with each unit on our website includes the space needed for stakes and the blower. Make sure there is at least a 4-foot clear path to your setup area, as units can weigh up to 650 pounds. When in doubt, measure your space before booking.

Yes, but be aware that most parks do not have electricity. If you're hosting at a park, you'll need to rent a generator — we offer generator rentals at a reasonable cost. Also keep in mind that park shelters and spaces are generally first come, first served, so arrive early to secure your spot.

Absolutely. Let's Jump cleans and disinfects every unit after every single rental — no exceptions. We know some customers have experienced dirty rentals from other companies, and that's not something we tolerate.

Yes. Our inflatables use a continuous-flow blower to maintain air pressure — once unplugged, they begin to deflate. This is why we require an electrical outlet within 20 feet of the unit, or a generator. Extension cord runs over 100 feet can trip your circuit breaker, so plan your power source accordingly.

You are not responsible for normal wear and tear — seams can develop small tears over time in high-traffic areas, and that's on us. However, if damage occurs due to failure to follow our safety rules or negligence (such as not turning off the blower in high winds), you will be responsible for repair or replacement costs, which can run into the thousands of dollars. That's why we walk you through all safety rules and have you sign off as the trained operator before we leave.

Please alert us immediately if you notice any tear developing during your event. Do not continue using the unit. Contact our office right away and we will work quickly to remedy the situation.

During periods of severe weather — including heavy rain, high winds, or dangerous conditions — we reserve the right to cancel your reservation for safety reasons. If conditions are not too severe, we'll give you the option to keep the rental or cancel. Important: if you choose to keep the unit during questionable weather, no refunds will be issued.

Deposits are non-refundable regardless of reason — whether the cancellation is initiated by us, by you, or due to weather. However, your deposit will be converted to a rain-check credit that is good toward a future rental for up to one full year from your original event date.

Inflatables should not be operated in winds exceeding 20–25 mph. If you notice increasing wind conditions during your event, turn off the blower and deflate the unit until conditions improve. Failure to do so in high winds can cause damage that you would be held responsible for. Safety is always the priority — when in doubt, deflate.